Staying safe when you give or receive

If you are receiving

• Meet only at the address shown to you in Charihelp after you were selected.
• You do not have to go inside anyone's home or building. Wait outside or at the gate.
• You can bring someone with you. You cannot send someone in your place.
• Use only the phone numbers shown in Charihelp. Be careful with calls from other numbers.
• Never pay for anything: no delivery fee, no "processing", no deposit. Everything here is free. Report anyone who asks.

Your handover code

• You get a code the moment you are selected.
• Give it to the Charihelper only when the help is in your hands.
• Giving the code confirms you received the help. This cannot be undone.

If you are giving

• Bring the item out to meet the receiver if they prefer. Do not insist they come inside.
• The receiver should look like the person in their video. If you are unsure, you may ask to see ID.
• Give it completely free, with no extra demands of any kind.
• Private addresses and phone numbers are shared only between you and the person you select.

If something feels wrong

Leave. You can decline or cancel, and report the account to the Charihelp team. Charihelp and Socasemp Initiative cannot be held responsible for the actions of individual users, so your own caution matters most.