The rules for using Charihelp

Charihelp is free

• Charihelp does not charge Charihelpers or receivers, and does not accept, hold or pass on money or items.
• Nobody may ask for payment of any kind for help listed here.

If you provide help

• If anyone applies, you must give what you listed to someone on Charihelp.
• You give it free, without stress or extra demands. Breaking this can lead to a ban or a closed account.
• Once someone has applied, you cannot delete the post or change key details such as its location. You can still edit the description.
• You can delete a post that has no applications, and close one that has had none for 30 days.
• You will bring the item outside to the receiver if they prefer, and never require them to enter your premises.
• Every post is checked by an admin before it goes live.

If you apply for help

• One application per post. You may apply to as many posts as you like.
• You collect in person. You may bring a companion but may not send a proxy.
• If you are selected and do not collect within 7 days, the Charihelper can choose someone else.
• Give your handover code only after you have received the help.

Reviews

• After a handover, both people can rate each other within 14 days. Reviews are optional.
• A receiver may post a public thank-you video with #charihelp #socasemp and share the link in their review.

Responsibility

Charihelp and Socasemp Initiative bring people together in good faith. By using Charihelp you agree that they are not liable for disputes, loss or harm arising from help given or received between users.